I have been contacted and given a telephone # to call any Sunday that the paper does not arrive, but if the paper is not delivered, I will request a refund of my money. Since I am an optimist, I will hope for the best and maybe just maybe due to your intervention this issue will be resolved. I do not hold out much hope because this has been an ongoing issue with many promises and no lasting solution. with my phone number and email address,Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I am willing to give the T&G one last chance to resolve and correct this issue. This will be corrected for next Sunday's delivery. We have also addressed the delivery issue with the carrier and manager in charge. We are crediting her account for 8 missed papers on Sunday since she returned from vacation on July 7, 2015. I am owed an apology and the delivery of the paper as I purchased.Desired SettlementI would like the paper delivered to my address as I purchased and I want the delivery on Sunday.Business Response Contact Name and Title: Contact Phone: XXX-XXX-XXXXContact Email: have left a voicemail and sent Ms. I want Sunday's paper delivered to me on Sunday. I am now offered Mon delivery of Sunday's paper. I call every Sunday and am told one will be delivered. My subscription is now extended to 5/16/16, but I rarely receive the paper. He did try to resolve the problem but to no avail. Since the beginning of this subscription there have been nothing but nondelivery issues. The charge was put on my MC and paid in full. It took 3 weeks before a paper was finally delivereIn the fall of 2014 I purchased a Sunday Telegram subscription via the telephone. I requested that my vacation hold be discontinued and Sunday paper be delivered effective 6/7/15. I hope to receive a reply, but I DOUBT IT. Crediting our account is of little help, we have been a loyal account for over 20 years and I do not think as an elderly account we should have to go out to our local CVS to get a paper. I think I may just have to call the Better Business Bureau. I will be calling again on Monday,( and hoping I actually get a paper, but I have my doubts. I know that there is a delivery person, because I know people who actually received a paper yesterday and today. Needless to say we are not happy, all the lies and this paper should be ashamed. Today is Sunday, NO PAPER, I called again and the message I get is, sorry but they are accepting home delivery calls today. but I was assured that I would receive Sundays paper. Friday NO paper, called again said they would let the dispatcher know and maybe no paper on Sat. Wrong, Thursday, no paper, I called again. no paper, I called again, well they said they are trying to get a delivery person, Said I should be getting my paper on Thursday and would make sure Wed. They said the would let the dispatcher know and will look into if they have a new delivery person. I asked why, they said not sure it shows we have the same delivery person as usual. still no paper I called again, sorry they would credit our account. No paper on Tuesday, so I called and they were sorry would credit us for the day. 1st.this was the last day our WONDERFUL delivery person, Peter retirement day.
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